"Treat every customer as we would want to be treated as a customer"
You the customer are extremely important to my success.
So I do what it takes to make sure you get the best possible customer service.
Please review the information below for a Fast and Hassle-Free Return & Refund.
PART RETURN FORM AT BOTTOM OF PAGE.
Read important information below for all returns.
SAVE YOURSELF TIME
Before ordering a specific part, verify as much information about your part you are replacing.
Check to see if your part has a Model #, Serial #, or take a photo of your part and compare the photo to the part you are buying. If you still are not sure, contact us at firstname.lastname@example.org. We will do our best to match you with the correct part. This can save you time & money and avoid returning the part.
HOW TO RETURN MY PART
Parts in general rather new or pre-owned may stop working at any given time for any unknown reasons.
If this has happened with your part within the 30-Day return policy. Our part return form is at the bottom of this page. Read the important information before filling out the form. When the form is submitted, you will receive an email with information on returning your part. Customers are responsible for all shipping costs on return part(s) unless Carson Parts has sent you the wrong part.
My product /part was damaged during shipping?
If your part was damaged during shipping, please contact USPS
We do provide shipping insurance on all our products / parts
At Carson Parts, every product / part is packaged with extreme care to prevent damage occuring during shipping. We do not have control on how the packaged was handled while shipped. Carson Parts is not responsible for any product / part(s) damaged during shipping. We do offer a 30-Day Warranty on all products / parts. No matter what happens, our goal is to make it right.
REFUNDS ARE GIVEN
If a part is returned within the 30-day warranty from the date of purchase.
If a part is returned in the same condition, it was before being shipped to you.
If a part is returned with the original invoice.
If a part is returned and has no physical damage or has not been tampered with.
REFUNDS WILL NOT BE GIVEN
If a part is returned after the 30-day warranty from the date of purchase.
If a part is returned within the 30-day warranty but shows physical damage or has been tampered with.
If you cannot show proof of purchase. Must have original invoice.
GUARANTEE TO YOU
Carson Parts promises a fast and Hassle-Free refund with an immediate resolution to any issues you may have.
GET YOU REFUND FASTER!
By using PayPal for your purchase.
We can refund your PayPal account with-in 24 HRS.
(All parts will be inspected for damages or tampering before refunds are issued).
Questions before you return part
Please contact our RETURN DEPARTMENT
PLEASE READ INFORMATION BELOW
Mail back the original invoice with the part.
The part will be inspected by our technician for any damages or tampering
An email will be sent to you when the part arrives to our return department.
Receive your refund within 24 hours from the date of arrival to our returns department.
The refund will go back to your credit card or refunded directly back into your Pay Pal account.
Use the form below to tell us the part you are returning and a
brief description of the reason you are returning part.
( All Feilds Required Below )
BUYERS ARE RESPONSIBILITY FOR SHIPPING
UNLESS BUYER WAS SHIPPED THE WRONG PART.
If the part was damaged during shipping, please contact U.S.P.S
If no resolution with USPS, Carson Parts will do our best to resolve the issue.